Account & Personal Data Deletion Policy
Mandatory policy and procedures compliant with Google Play Store Developer Policies and the Digital Personal Data Protection Act, 2023 (DPDP Act) for permanent account deletion and erasure of personal data.
Method 1: Instant In-App Deletion
Fastest method via mobile apps
- Open the Guard App on your device.
- Tap the Profile tab in the bottom bar.
- Scroll down and tap "Delete My Account & Personal Data".
- Confirm the prompt. Your active session is destroyed instantly.
- Open the Agency App and go to Settings.
- Scroll to the account section and tap "Delete User Account".
- Confirm deletion to revoke credentials and active tokens.
Method 2: Online Deletion Request
For users without device or app access
If you have uninstalled the app or no longer have device access, submit the official form below. Our Data Compliance Desk will process the deletion and notify you within 24 to 48 hours.
Account deletion will permanently unlink your phone number, wipe stored biometric reference selfies, revoke all login tokens, and delete push notification tokens.
Submit Web Deletion Request
Please provide the phone number and details registered with your account.
Data Deletion Timelines & Regulatory Preservation
Active JWT tokens, session caches, and Firebase device push tokens are deleted immediately within 60 seconds.
Names, phone numbers, email addresses, and facial baseline photos are stripped and irreversibly anonymized.
All temporary staging records and backup snapshots are permanently purged within 30 calendar days.
You may also submit account deletion inquiries or Data Principal rights requests directly to our Grievance Officer: