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Refund & Cancellation Policy

Transparent subscription billing, strict non-refundable policy, duplicate payment refund claim procedure, and immediate account suspension rules under the Consumer Protection Act, 2019 and E-Commerce Rules, 2020.

Version 1.1.0 Effective: 2025-01-01 Published & Enforceable
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Subscription Refund, Cancellation & Billing Policy

Last Updated & Effective Date: January 1, 2025

Governing Laws: Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020; Payment and Settlement Systems Act, 2007; Reserve Bank of India (RBI) Directives; Google Play Developer Policy.

1. Overview & Commercial Transparency

NBCA Skill (OPC) Pvt. Ltd. ("Company", "We", "Us"), operating the SupervisionPro platform (supervisionpro.in), provides an enterprise Business-to-Business (B2B) Software-as-a-Service (SaaS) solution. We maintain 100% transparency in pricing, clear billing schedules, and rigorous commercial terms in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

2. Mobile Application Pricing & In-App Purchases (IAP) Policy

A. 100% Free Mobile Application Downloads

  • SupervisionPro Guard App (com.supervisionpro.guard) and SupervisionPro Agency App (com.supervisionpro.agency) are 100% free to download and install from the official Google Play Store and Apple App Store.
  • Security guards, field supervisors, and staff are never charged any fee, download cost, or in-app payment to use the mobile applications.

    • B. Zero In-App Purchases (No Digital Goods Sold in Mobile Apps)

  • Neither mobile application contains in-app purchases, paid unlocks, paid tokens, or consumer digital merchandise.
  • All commercial licensing, subscription plan selection, invoice management, and payment transactions are conducted strictly between subscribing business entities and NBCA Skill (OPC) Pvt. Ltd. through our secure web billing portal (supervisionpro.in).

    • 3. 14-Day Free Evaluation Trial (Web Platform)

  • Newly registered security agencies are eligible for a 14-day fully functional Free Trial.
  • Includes full access to the Web Portal, Site Setup, QR Checkpoint Generation, and Mobile Applications.
  • No Credit Card Required: No payment credentials are required to evaluate the system during trial.
  • Paid subscriptions initiated after trial completion represent informed commercial business decisions.

    • 4. Subscription Cancellation Terms

  • Cancel Anytime: Subscribing agencies may cancel recurring subscriptions at any time directly through the SuperAdmin Billing & Subscription portal or by emailing [email protected].
  • Zero Cancellation Fees: No hidden cancellation or termination fees.
  • Active Until Cycle End: Access continues until the end of the current prepaid billing period.

    • 5. Strict Non-Refundable Policy & Duplicate Payment Exception

    A. All Subscriptions Are Strictly Non-Refundable

    As cloud server resource allocations and software licenses are provisioned automatically upon account activation, all subscription payments (monthly or annual) are final and strictly non-refundable.

    B. Sole Exception: Accidental Duplicate Payment

    The only eligible refund scenario is where an accidental Duplicate Payment occurred due to a banking or payment gateway concurrency error.

    C. Procedure to Claim Duplicate Payment Refund

    1
    Reporting Window: Must be reported within seven (7) calendar days of the transaction.
    2
    Submission: Email [email protected] with subject line:

    [REFUND CLAIM] Duplicate Payment - [Agency Name] - [Order/Transaction ID]

    3
    Evidence Required: Bank debit statement, payment gateway transaction IDs (UTR/Razorpay IDs), and invoice receipts.
    4
    Processing & Reimbursement: Verified claims are processed within two (2) business days and credited exclusively to the original source payment method within 5 to 7 business days under RBI directives.

    6. Account Expiration & Suspension (No Grace Period)

    SupervisionPro enforces a strict no-grace-period policy. When a subscription expires, platform access is immediately suspended. Mobile apps pause active patrol verification until renewal is settled. Historical records remain exportable for thirty (30) days, after which unpaid data partitions are permanently purged.

    7. Official Billing Contacts

  • Primary Email: [email protected]
  • Support Desk: [email protected]
  • Billing Desk: [email protected]
  • Entity: NBCA Skill (OPC) Pvt. Ltd.
  • Address: Dasda, Kanchanpur, North Tripura, Tripura, India - 799271
  • Helpline Phone: +91 9863861745

    • Statutory Grievance Officer & Data Protection Officer

    Designated Redressal Authority under DPDP Act, 2023 & IT Intermediary Rules, 2021

    Officer Details

    Grievance Officer

    Grievance Officer & Legal Compliance Desk

    Redressal Timelines

    Acknowledgment: Within 24 Hours

    Disposal: Within 15 Business Days

    Email & Communication [email protected]

    +91 9863861745

    Registered Corporate Office

    NBCA Skill (OPC) Pvt. Ltd., Dasda, Kanchanpur, North Tripura, Tripura, India - 799271

    Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (Excluding Public Holidays)NBCA Skill (OPC) Pvt. Ltd. • supervisionpro.in