Last Updated & Effective Date: January 1, 2025
Governing Laws: Consumer Protection Act, 2019; Consumer Protection (E-Commerce) Rules, 2020; Information Technology Act, 2000.
1. 100% Digital SaaS Delivery Model (Zero Physical Shipping)
SupervisionPro is a pure-play cloud-hosted Software-as-a-Service (SaaS) solution operated by NBCA Skill (OPC) Pvt. Ltd.:
No Physical Goods: We do not manufacture, package, ship, or deliver physical media, hardware dongles, or paper documentation.Zero Shipping Fees: All deliverables are electronic and cloud-delivered. Zero shipping, freight, courier, or packaging fees are ever charged.Any reference on billing receipts to "Billing / Shipping Address" is collected purely for statutory GST state invoicing compliance under Indian tax laws.
2. Instant Digital Account Provisioning Timeline
Immediate Automated Activation: Upon successful payment processing through authorized payment gateways, your agency instance is provisioned automatically within sixty (60) seconds.Welcome Email & Credentials: Within two (2) minutes of transaction clearance, the subscribing administrator receives an electronic email with:1SuperAdmin Portal URL and master agency tenant identifier;
2Initial login authentication instructions;
3Digital onboarding guide and direct download links for mobile apps;
4Computer-generated GST tax invoice in PDF format.
Provisioning Support: If your account is not provisioned within two (2) hours due to banking callback delays, email [email protected] or [email protected] for instant manual activation.
3. Mobile Application Digital Distribution
Our client and workforce mobile applications are distributed digitally via official global marketplaces:
SupervisionPro Guard App: Available for free download on the official Google Play Store (Android) and Apple App Store (iOS).SupervisionPro Agency App: Available for free download on the Google Play Store and Apple App Store.Guards and supervisors do not pay any fee to download or install the mobile applications. Access is authenticated via phone numbers registered in the subscribing agency portal.
4. Service Level Agreement (SLA) & Uptime Commitments
99.9% Target Uptime: Redundant cloud infrastructure across availability zones in India, ensuring 99.9% availability of core API endpoints.Scheduled Maintenance Windows: Routine database maintenance and platform upgrades are performed during off-peak Indian hours (typically 01:00 AM to 04:00 AM IST on weekends) with advance notice posted on the SuperAdmin dashboard.
5. Electronic Invoicing & GST Compliance
All tax invoices are generated electronically immediately upon payment completion.Invoices contain our valid corporate GSTIN, customer GSTIN (where supplied), SAC code 998314, CGST/SGST or IGST tax breakdown, and serial numbering.Invoices are permanently downloadable in PDF format from the Billing & Subscription dashboard.
6. Support & Delivery Inquiries
Support Email: [email protected] / [email protected]Billing Desk: [email protected]Helpline Phone: +91 9863861745Corporate Entity: NBCA Skill (OPC) Pvt. Ltd.Address: Dasda, Kanchanpur, North Tripura, Tripura, India - 799271
