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Cookie Policy & Tracking Technologies Notice

Detailed explanation of cookies, local storage, and session tokens utilized on the platform, zero third-party advertising tracking commitment, and user cookie management options.

Version 1.1.0 Effective: 2025-01-01 Published & Enforceable

Cookie Policy & Tracking Technologies Notice

Last Updated & Effective Date: January 1, 2025

Governing Laws: Digital Personal Data Protection Act, 2023 (DPDP Act); Information Technology Act, 2000; Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


1. What are Cookies and Local Storage Technologies?

When you visit the SupervisionPro website (supervisionpro.in), access web portals, or use our mobile applications, we may place small data files known as Cookies, or utilize browser Local Storage, IndexedDB, and secure mobile application storage mechanisms on your device.

These technologies allow the Platform to remember your browser, maintain authenticated sessions, store visual preferences (Dark/Light theme), and cache offline patrol records.


2. Our Zero Third-Party Advertising Tracker Commitment

WE DO NOT USE TRACKING COOKIES OR BEHAVIORAL ADVERTISING SDKs:

  • SupervisionPro is a subscription enterprise software platform. We do NOT sell advertising space, nor do we permit behavioral ad networks (such as ad retargeting pixels or data aggregators) to track you across the web or mobile applications.
  • We do not share your browsing history or platform telemetry with data brokers.
  • All storage mechanisms serve strictly functional, security, operational, and offline performance purposes.

  • 3. Categories of Storage Mechanisms Used

    A. Strictly Necessary & Authentication Storage (Essential)

  • Session Authentication Tokens (auth_token / guard_jwt): Secure cryptographic tokens stored in local storage or secure HTTP-only cookies to authenticate your identity across protected API requests.
  • CSRF Protection Tokens: Anti-forgery tokens protecting accounts against Cross-Site Request Forgery attacks.
  • Tenant Identification Tokens: Routing requests strictly to your specific agency database partition.
  • B. Functional & Preference Storage

  • UI Theme Preferences (theme): Remembers Dark Mode or Light Mode across sessions.
  • Language Preference (language_pref): Stores English, Bengali, or Hindi UI preference.
  • C. Performance & Offline Patrol Synchronization Queue

  • Offline Patrol Queue (indexedDB / local storage / SQLite): Caches pending guard checkpoint scans, offline visitor records, and incident photos locally on the handset until internet connectivity is restored, preventing loss of vital security records.

  • 4. Mobile Application Local Storage Breakdown (Android & iOS)

    In our mobile applications (SupervisionPro Guard and SupervisionPro Agency):

  • Android SharedPreferences: Stores user UI theme, audio siren preferences, and last handled SOS alert timestamps.
  • Capacitor Secure Storage: Stores temporary encrypted authentication tokens required for offline validation.
  • Local Scan Buffer: Stores offline QR checkpoint scans and geocoordinates until network synchronization succeeds.
  • Mobile storage is sandboxed within the application container and cannot be accessed by other third-party apps on the device.

  • 5. Specific Web Storage Keys in Use

    Storage KeyTypePurposeExpiration
    tokenLocalStorageAgency administrator authentication JWT7 Days / Until Logout
    guard_jwtLocalStorageSecurity Guard authentication token7 Days / Until Logout
    theme_modeLocalStorageVisual theme preference (Dark / Light)Persistent
    offline_patrol_queueIndexedDBEncrypted offline patrol scan bufferAuto-cleared on Sync
    cookie_consent_acceptedLocalStorageRecords user cookie preference choices12 Months

    6. How Users Can Control or Disable Cookies

    You can control or disable cookies through your browser settings (Chrome, Firefox, Safari, Edge). Note that disabling strictly necessary authentication tokens will prevent you from logging into your agency or guard account.


  • Grievance Officer: Grievance Officer & Legal Compliance Desk
  • Email: [email protected]
  • Support Desk: [email protected]
  • Entity: NBCA Skill (OPC) Pvt. Ltd.
  • Address: Dasda, Kanchanpur, North Tripura, Tripura, India - 799271
  • Helpline Phone: +91 9863861745
  • Statutory Grievance Officer & Data Protection Officer

    Designated Redressal Authority under DPDP Act, 2023 & IT Intermediary Rules, 2021

    Officer Details

    Grievance Officer

    Grievance Officer & Legal Compliance Desk

    Redressal Timelines

    Acknowledgment: Within 24 Hours

    Disposal: Within 15 Business Days

    Email & Communication [email protected]

    +91 9863861745

    Registered Corporate Office

    NBCA Skill (OPC) Pvt. Ltd., Dasda, Kanchanpur, North Tripura, Tripura, India - 799271

    Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST (Excluding Public Holidays)NBCA Skill (OPC) Pvt. Ltd. • supervisionpro.in